Archive for Web Analytics – Page 2

Unlocking the Data Layer for web analytics

The LunaMetrics blog has a great writeup about the web analytics data layer aimed at non-techies. Actually, it’s perfect for techies as well. The vibe that I’m picking up so far is that many folks aren’t using a data layer in their web analytics implementations just yet. But once you master the data layer concept, it opens many new capabilities in web analytics data capture, especially when using a tag management tool.

I initially read about the data layer with regards to Google Tag Manager, and it seemed odd to me that more advanced web analytics tools such as Adobe Analytics and Webtrends weren’t using this method to facilitate data collection. Turns out that some SiteCatalyst implementations had already used this technique, but few people had written publicly about it. (Why?) Recently I used a data layer on my first Adobe Tag Manager implementation and I found it was the best decision I’d ever made since I learned how to configure a hybrid Webtrends data collection setup back in 2006.

So, the idea behind the data layer is that on the server-side the web developer will expose some data elements in a JSON-formatted block of JavaScript and then your tag management container will be able to pick up those data elements and propagate the data throughout the other tags in the container. Determining which data elements requires some forethought. In many cases, we’re referring to passing along ecommerce-related data elements here, such as tracking data, order totals, transaction numbers, product prices, tax, etc. Many other data elements can be picked up with existing web analytics data capture techniques.

So, take a look at the two links above, and feel free to leave a comment below and share your thoughts and questions. As for me, my next mini-project is to implement Google Tag Manager with a data layer on a VPASP ecommerce site. I will pass along my experience with this project in future posts.

Tag Mangement Shootout

Like most shootouts, all tag management players aren’t included, mainly because its about free TM tools, but it’s still a good read: Comparing Three Free Tag Managers: Google Tag Manager, Qubit Open Tag, and DC Storm Tag Manager

In fairness, Adobe Tag Manager and Adobe’s new Dynamic Tag Management (DTM) tools are free but getting access to them is not free because to get them you’ve got to be running Adobe Analytics, which is a paid web analytics platform.

Meanwhile, Tealium is a premier-level tag management tool for web analytics and it is most definitely not free. If you get a demo, you’ll understand why its not free. Read more about Tealium in this detailed blog post.

Once you make the switch to using tag management, you’ll wonder how you ever lived without it. I look forward to your questions and feedback about tag manager usage and practices!

I just came across this handy code generator created by Alex Moore at Lunametrics. It will help you to understand link tracking with jQuery and event tracking with Google Analytics. But I’ve used it to help me nail down some tracking with SiteCatalyst (Adobe Analytics) a/k/a Omniture. I simply removed the _gaq.push line and substituted a call to s.tl(), such as: s.tl(this,'o',$(this).attr("href")); .

Read the comments and you’ll learn about using the code generated by this tool within Google Tag Manager. Thanks Alex and Lunametrics for making this online tool available publicly!

Google Analytics Academy is offering a three-week course hosted by Justin Cutroni starting October 8th. Take a look at the mini-site with all the details. The course is all online, and should take 4-6 hours to complete. It will help you prepare for the GA IQ certification test (not included, of course!).

Hummingbird Surprise

BeijaFlorQuintal2013This hummingbird isn’t your average beija flor; it’s Google’s latest update and it might have rocked your world back in August and you might not have noticed until recently. Now those disturbances you sensed in the Force over the past few weeks make a little more sense following Google’s announcements of 9/26/13.

All joking aside, these changes in Google’s algorithms can drastically affect traffic to your website. As always, Google tells us basically that if we create websites which have good content for humans, and well-formed html, there’s nothing to worry about. However many sites continue to run on old infrastucture which is tough to upgrade in a short time, etc., etc. (excuses). Owners of those sites may have the most to worry about when these changes occur.

Here are some links for you to review and get up to speed quickly on these changes. Review your Google and Bing Webmaster Tools data, your web analytics data, and pick up the pieces following this change. Learn from the data you churn: improve your website content and infrastructure, monitor your rankings and your traffic.

FAQ: All About The New Google “Hummingbird” Algorithm (SearchEngineLand)

Google Algorithm Change History (Moz)

Follow search engine changes on a daily basis:
Daily forecast at mozcast.com (weather forecast analogy)
SERPs volatility at serps.com (lots of other useful free tools here as well)

So now we know the end result of Adobe’s recent purchase of Satellite, and we know much sooner than I’d expected. What an exciting time to be involved in web analytics implementation! Tag Management has totally changed the way we think about tagging a site for website visitor experience tracking.

It’s not a perfect world yet. Despite Adobe’s promise that IT assistance won’t be required for implementing new website tracking, on the lead documentation page is an invitation to engage their consulting services or to use one of their partners. Wait, I thought you said, “now it is easy”!?!

Of course now it’s easier, but not yet easy. A web analytics implementation which results in reports from which marketers gain valuable insights still requires careful planning and implementation. So with this new innovation, folks on the implementation side simply have more (effective) tools now. Honestly, I’ve enjoyed using the “legacy” Adobe Tag Manager, which I’ve read will be supported through the end of 2014. So things really are moving fast since ATM 2.0 was released only earlier in 2013.

For ADTM documentation, check out this link: http://microsite.omniture.com/t2/help/en_US/dtm/#Frequently_Asked_Questions,
And check out the brief YouTube intro.

Of all the news today, the best to me was the announcement that ADTM is included at no additional charge for Adobe Marketing Cloud customers. Considering the competition in the WA arena, that’s a great move on Adobe’s part to retain customers.

At this link, Akin Arikan puts forth some great discussion of the Data Layer / Analytics Layer / Universal Variable concept for passing data between the web server and web analytics tags served through a Content Distribution Network (CDN) also known as a Tag Manager. Besides the paid Tag Manager tools such as Tealium, there is the free but proprietary Adobe Tag Manager (for Adobe customers only, so far) and the free Google Tag Manager offering open to anyone. Many installations have implemented Google Tag Manager with SiteCatalyst, Webtrends and other web analytics tags.

Anyway, the gist of Akin’s article is that there is some movement in the industry towards a standardization of the Data Layer data elements. The Data Layer is a key/value JavaScript Object variable. Some tools (such as GTM) have libraries to help developers make standard calls to get data into the data layer for the Tag Manager to pick up and inject the data elements into various tags as they ‘fire’.

Here’s a page at the W3C where the industry giants are building a draft standard for the web analytics data layer.

More to come on Tag Manager tools…. it’s an interesting time!

Raven offers the Google Analytics Configuration Tool, a little “sitelet” (focused microsite) which offers 8 tools to help folks jump start their Google Analytics setup. Most interesting are the complex setups such as sub-domains and multi-domain setups, as well as event tracking configuration and a URL builder for campaigns such as SEM links and email links.

In the middle of all this setup work, many advanced users hosting multiple tracking tags on their sites are using Google Tag Manager with Google Analytics and other top WA (er, should I say, DA?) tools. I just found this post from Lothaire, who related his experience implementing an updated Webtrends tag using Google Tag Manager. Brett Hale has integrated SiteCatalyst (now Adobe Analytics) tags using GTM as well. I’m working now myself with Adobe Tag Manager. I’ll keep you posted with my notes going forward. First note is that I haven’t found much info about using a Data Layer (a/k/a analytics layer or universal variable) with SiteCatalyst tags. Wonder why?

Mobile SEO

Sorry for the long dry spell – it’s been a busy time lately and I’ll soon have some new items up related to recent work and research into web analytics Tag Management using Adobe Tag Manager, SiteCatalyst, Webtrends, GTM and Google Analytics.

But first, here’s a great article about Mobile SEO recently posted on Search Engine Land. Enjoy these hot, slow, long summer days!

Near Real-time Data in SiteCatalyst

While we’ve all been in awe of “real-time” data reporting in Google Analytics, premium web analytics vendor Adobe has been adding similar capabilities to SiteCatalyst. This low-latency data is called Current Data and this feature debuted about six months ago in late fall of 2012. Just past that time frame in Q3, I can recall complaining a few times about latency in our SiteCatalyst reports, but somehow no one in client care suggested we try this ‘new’ feature!

To find out more, read this 4/3/13 post at Blastam, and this feature announcement post at Adobe, if you’d like to enable Current Data Reports for your users to view.

So, this is obviously a great ‘catch up’ enhancement for SiteCatalyst to have, and I’m grateful to have access to this feature now. An excellent follow-on tweak would be for it to be possible to add Current Data reports to a dashboard. As I write this post, it is only possible to link to a report. Nonetheless this feature will help folks testing implementations with less waiting for data to process.

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